Using MONEYAP

Yes, you can set up Touch ID (and Face ID) while signing into our digital banking app, or through your profile section. Please ensure that you have enabled the fingerprint option on your device. You can find this option in your phone settings.

You are not required to upload or take a selfie to create your account with MONEYAP. However, we recommend uploading a profile picture in your account settings to personalize your in-app experience even more!

The details captured from when you create your account are received from your ID or from the information you entered. If these details are incorrect, you can change them through your profile account settings section in-app or rescan your ID.

MONEYAP is only available on mobile devices (for now).

Yes. You can use MONEYAP on multiple devices, but verification codes only send to the mobile number you first registered with. Make sure to log out from the app if you use another device.

Your MONEYAP username is the email address or mobile number that you first registered with. If you have changed your details, update them in-app or call us at +233 307 001 555 , and our customer service team can update it for you.

If you have forgotten your passcode, you can reset it through the forgot passcode option.

Have you previously registered with MONEYAP under that email address? Or, is your email linked to a mobile number used to sign up with MONEYAP? If so, try to log in. If you have forgotten your login, reset your passcode with the forgot passcode option.

Have you previously registered with MONEYAP under that mobile number? If so, try to log in instead.

Make sure that your passcode is a 4-to-6-digit unique combination of numbers. We recommend you change your MONEYAP digital banking password once in a while for optimal security of your account. If you happen to forget your passcode, you can recover and update it with the forgot passcode option.