How can we help you today?

  • Where can I view the details of my transactions?

    You can view all your transactions and the details on your MONEYAP dashboard. You can also view monthly statements either directly in the app or sent to your email.

  • Why did my transaction get declined?

    Your card or your transaction request could decline due to one or more of the following reasons:

    • A technical error at the point of sale (the card reader or ATM could not read your card).
    • The PIN code was incorrect.
    • You have an insufficient balance in your account to complete the purchase or withdrawal.
    • MONEYAP does not recognize the merchant or point of sale as a secure and reliable source to continue the payment transaction.
    • MONEYAP has reason to suspect unauthorized or illegal use of your account.
    • Your card has expired.
    • Your account has been suspended (either by MONEYAP or an authorized legal authority).
    • In case of a technical or PIN-related error, simply try to complete the transaction again. If the problem reoccurs, please contact our customer support team.

  • How do I withdraw money from my MONEYAP online digital banking account?

    You can easily withdraw money from any ATM the same way you would do with any card. You can withdraw from a ADB ATM for free, but ATM fees may apply to other banks.

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Wanna talk?

Call us at +233 307 001 555 and we’ll be happy to help

Get help in the app

Just head to <Help> in the app