Why did my transaction get declined?

Your card or your transaction request could decline due to one or more of the following reasons:

  • A technical error at the point of sale (the card reader or ATM could not read your card).
  • The PIN code was incorrect.
  • You have an insufficient balance in your account to complete the purchase or withdrawal.
  • MONEYAP does not recognize the merchant or point of sale as a secure and reliable source to continue the payment transaction.
  • MONEYAP has reason to suspect unauthorized or illegal use of your account.
  • Your card has expired.
  • Your account has been suspended (either by MONEYAP or an authorized legal authority).
  • In case of a technical or PIN-related error, simply try to complete the transaction again. If the problem reoccurs, please contact our customer support team.

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